Terms & Conditions:

  • Reservations
  • The minimum number of days of a booking is 6 days.
  • To confirm your booking via the website, you will be required to pay 50% of the total stay. If the reservation is made less of 6 days before the day of arrival, the total amount of the stay will be charged on the credit card.
  • Reservations can only be performed at least 24 hours before date of arrival at the Palheiro Residence.
  • In the total amount that you pay it is included a bail of 200.00 that you will be refund on your departure day after inspection of the apartment.
  • After confirmation of the availability of the reservation, and after checking the data of your credit card you will be charged 50% of your total stay (if it is the case), as surety for the reservation. You will receive confirmation of your reservation by email immediately.
  • Your booking will be confirmed when you receive your confirmation by email from Palheiro Residence.
  • Upon arrival you will be required to submit the tracking number that will be provided upon confirmation of booking, as well as the payment of the rest of your stay.*
  • All online bookings receive a discount on normal rates if the stay is longer than 20 days.
  • These prices are also valid for bookings by phone.
  • Cancellations' Policy
  • If you wish to cancel your reservation, you can do it by phone or email (see "Contact Us").
  • Cancellations outside of 60 days prior to arrival date will incur a lost of 50% of the caution (50.00)
  • Cancellations between 60 and 6 days prior to arrival will incur a lost of 80% of the caution (160.00).
  • Cancellations between 6 and 0 days prior to arrival will incur a lost of the total amount of the bail ( 200.00).
  • Pets are not allowed. If Palheiro Residence discovers any animal, Palheiro Residence reserves the right to cancel the stay, without refund of the total reservation.
  • Other Conditions
  • The entrance to the apartment requires the payment of the rest of the stay, if it is the case.
  • The entrance to the apartment will take place from 15:00 hours, and customers will be required to vacate their apartments before 12:00 hours
  • For arrivals before 15:00 hours or departures after 12:00 hours, may be possible by arrangement
  • Free transfer Airport-Palheiro Residence- Airport.
  • Free interior car parking (only in Palheiro Residence Pole I and II)
  • Free internet (upon prior request).
  • Cable TV
  • English, French, German, Spanish speaking channels, movie channels and kids channels.
  • Kitchen with all the mod cons: Gas cooker, micro wave, electric cuttle, fridge, freezer, toaster, pans, cutlery and tableware.
  • Bed, bathroom and kitchen linens
  • Lots of space for your stuff
  • The loss of keys or the remote control of the garage's door requires a payment between 20.00 and 60.00, depending on the type of apartment.
  • Only Palheiro Residence Polo I and II with access for wheelchairs.

 

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