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Terms & Conditions

Reservations

»The minimum number of nights of a booking is 6 nights.
»The maximum capacity of the apartment is 4 people.
»To confirm your booking via the website, you will be required to pay 50% of the total stay. If the reservation is made less of 6 days before the day of arrival, the total amount of the stay will be charged on the credit card.
»Reservations can only be performed at least 24 hours before date of arrival at the Palheiro Residence.
»In the total amount that you pay it is included a damage deposit of € 200.00 which you will be refund on your departure day after inspection of the apartment.
»After confirmation of the availability of the reservation, and after checking the data of your credit card you will be charged 50% of your total stay( if it is the case), as surety for the reservation. You will receive confirmation of your reservation by email immediately.
»Your booking will be confirmed when you receive your confirmation by email from Palheiro Residence.
»Upon arrival you will be required to submit the tracking number that will be provided upon confirmation of booking, as well as the payment of the rest of your stay.
»All online bookings receive a discount on normal rates if the stay is longer than 20 days.
»These terms and conditions are also valid for bookings by phone

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Cancellations' Police

»If you wish to cancel your reservation, you can do it by phone or email (see "Contact Us").
»Cancellations outside of 60 days prior to arrival date will incur a lost of 50% of the caution (€100.00).
»Cancellations between 60 and 6 days prior to arrival will incur a lost of 80% of the caution (€160.00).
»Cancellations between 6 and 0 days prior to arrival will incur a lost of the total amount of the bail (€ 200.00).
»Pets are not allowed. If Palheiro Residence discovers any animal, Palheiro Residence reserves the right to cancel the stay, without refund of the total reservation.

Other Conditions

»The entrance to the apartment requires the payment of the rest of the stay, if it is the case.
»The entrance to the apartment will take place from 15:00 hours, and customers will be required to vacate their apartments before 12:00 hours.
»For arrivals before 15:00 hours or departures after 12:00 hours, may be possible by arrangement.
»Free airport pick up and dop off.
»Free interior car parking.
»Free internet access, Wi-fi available (Laptop included).
»Cable TV, DVD player and CD player.
»English, French, German, Spanish speaking channels, movie channels and kids channels.
»Kitchen with all the mod cons: Gas cooker, micro wave, electric cuttle, fridge, freezer, toaster, pans, cutlery and tableware.
»Bed, bathroom and kitchen linens:
*Clean towels every 4 days.
*Free weekly apartment cleaning and clean sheets.
»Lots of space for your stuff.
»The loss of keys or the remote control of the garage's door requires a payment between € 20.00 and € 60.00.
»Palheiro Residence has access for wheelchairs.

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